SERVICE & SUPPORT
CUSTOMER SUPPORT THROUGHOUT THE LIFE CYCLE: EFFICIENT SERVICE
We are more than just a software provider or a consulting company for logistics companies and logistics processes. We rather see ourselves as enablers for the further success story of our customers.
Therefore, we supported them already from day 0. Because even before the actual start of the project, we analyze your systems and processes so that we can offer you the best possible solution for your requirements right from the start. Through comprehensive consulting services, the rapid provision and implementation of the right warehousing and logistics software, and our subsequent support for your complete digital logistics landscape, we develop the optimal process flow for you.
INDIVIDUALIZED LOGISTICS SOLUTIONS FOR MAXIMUM PERFORMANCE
We also proactively resolve potential challenges that the re-implementation of warehousing and logistics software may pose to operations on the administrative and user side. To get your project off to a productive start, we rely on a customized ramp-up service that includes an individual training concept for your employees and a suitable on-site service. After the successful initial implementation, we remain the strong partner at your side for the continuous further development and optimization of your company-wide logistics.
INDIVIDUAL SUPPORT
In our cooperation, we place great emphasis on personal support and advice from a key account manager who is dedicatedly assigned to you. Our expert knows your facilities and individual logistics processes and proactively shows you solutions and optimization potential.
Our German and English-speaking service specialists are available around the clock (24/7) for you and your employees in case of application errors or possible malfunctions. To proactively avoid disruptions, we rely on individually agreed, preventive analysis and maintenance cycles for your system landscape. However, should a disruption occur in your process flow, we assure you of fast and efficient problem resolution thanks to incident management tied to SLA agreements.
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Days in the year
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Hours a day
worldwide
available for you
Our service
SERVICE TRANSITION
SERVICE & TRANSITION
Shadowing and Reverse Shadowing
INCIDENT MANAGEMENT
INCIDENT MANAGEMENT
Fast and individual support solutions
Our SERVICE customers
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