SWAN GmbH is on a growth course: In order to be able to offer its SAP EWM helpdesk to even more customers around the world in the future, the project house for SAP logistics is continuously expanding its service team. Four more employees work operationally and strategically for customers after the project has been completed. Customer service is also available to companies with an SAP solution that was not implemented by SWAN. The service team carries out extensions or optimizations to SAP and IT systems, but also quickly and efficiently rectifies faulty system behavior as well as operating errors and malfunctions.
In the SWAN Customer Lifecycle Support, SAP EWM consultants and SAP EWM developers work together via short communication channels for the best possible customer solution. At the productive start of the project, they deliver a tailor-made ramp-up service, an individual training concept for all employee groups and the right on-site service package. They analyze the causes of problems, optimize SAP systems and processes by professionally helping customers with the further development of their company-wide logistics. In the first step, quickly by phone or e-mail, and also regularly in person on site. In order to be able to continue to offer the full range of professional service according to the SWAN standards and for all interested parties, the SAP expert is now expanding its helpdesk team again.
Instead of a call center with forwarding abroad, German and English-speaking experts work in SWAN’s Customer Lifecycle Support on a 24-hour on-call basis. They know the systems and plants of the customers, the respective contact persons and all specific logistics processes and therefore provide further help quickly and efficiently.
“We never see projects and logistics processes as final and turnkey, but rather as constantly changing and with a constant need for optimization. Accordingly, our specialists in Customer Lifecycle Support respond individually to changing processes and needs, learn from projects or the operational business of our customers and then adapt changes in the system,” says Alexander Bernhard, Managing Director of SWAN GmbH.
SWAN Customer Lifecycle Support is available around the clock. Interested parties can find further information at https://www.swan.de/kontakt
