With the successful implementation of your warehouse management and logistics software into your productive environment, we hand over the project to our Customer Lifecycle Support team. The transition of the service from the implementation phase to the maintenance phase is carried out according to ITIL standards.
We rely on the interplay of shadowing and reverse shadowing methods for a smooth service transition. In this way, we ensure that the knowledge of the implementation team has been fully passed on to the service team before they are solely responsible for the rest of the support process.
We focus on personal support and direct exchange with you and your project team. Therefore, we provide you with an EWM expert as Key Account Manager at the beginning of the project. This person is your permanent SWAN contact for process and software optimization and coordinates project support throughout the entire customer lifecycle. In regular coordination and feel-good meetings, we discuss your project progress transparently with you, jointly discuss your optimization potentials and discuss all topics relevant to you.
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We are looking forward to your inquiry and a mutual cooperation.