SERVICE IMPROVEMENT
TAKE YOUR PROCESSES TO A NEW LEVEL
The operational processes of any successful company are continuously optimized. The logistics, warehousing and supply chain management (SCM) software used is also subject to this optimization process, as this is the only way to guarantee smooth and sustainable operations.
We support you in optimizing your process performance
For the further development of your system and logistics landscape, we offer our customers regular optimization workshops with your SWAN key account manager or project team. We compare your processes with other best-practice approaches as well as standard SAP solutions. The state of the art solutions that emerged from the workshops will make it easier for you to evaluate the ROI for your business.
The SWAN project team then works with your IT department to develop the necessary adjustments to the software solutions you are using and supports you in their implementation. We accompany the complete adaptation process and coordinate conception, tests, training, documentation and project management up to the go-live. Depending on the application, this process takes place remotely or at your site.
PREVENTIVE ANALYTICS
TO PROACTIVELY AVOID RECURRING SUPPORT REQUESTS
The primary goal of a service desk is to immediately repair a malfunction and restore the functionality of a logistic system. We go one step further with our service: After successful fault clearance, we offer our customers a root cause analysis to proactively prevent similar incidents. In addition to technical aspects, our service team also looks at organizational and process-related aspects.
Thanks to our preventive analytics, we are building a customer-specific knowledge base that includes all tickets and their documentation. In addition to SWAN employees, your users also have access to these. In this way, we ensure that our support staff and your users are fully trained on the system you are using. And recurring requests can be avoided through proactive action.
ACTIVE SYSTEM MONITORING
We rely on active monitoring of your systems and equipment to ensure plant availability at a consistently high level. Our service product portfolio therefore includes clear monitoring dialogs that are already in use at most of our customers. Thanks to active monitoring, we have been able to significantly reduce system outages, which makes it easier to plan day-to-day business.
PREVENTIVE MAINTENANCE TO AVOID DOWNTIME
Through preventive maintenance, we prevent the downtime of a plant in advance. In regular cycles we check your systems for growing tables, performance weaknesses, old process data or possible malfunctions for the users. You receive a detailed report on the current technical status of your logistics system and recommendations for adjustments to further maintain high availability.
READY TO PERFORM?
GET IN TOUCH WITH US NOW!
We are looking forward to your inquiry and a mutual cooperation.